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Royal Roads earns IT efficiency honour

Friday, August 2, 2013 - 9:25am
Susan Down

Royal Roads University’s application process is now much smoother for prospective students following software improvements that have earned praise from the industry. RRU is one of eight colleges and universities in North America to be honoured by University Business magazine in its summer 2013 Models of Efficiency recognition program.

Sponsored by Higher One, the Models of Efficiency program recognizes innovative approaches for streamlining higher education operations through technology and/or business process improvements. 

“Moving the offer process along quickly is paramount to effectively running the university,” said Tim Goral, senior editor of University Business. “Royal Roads’ efforts to improve their offer system are impressive, and not only will generate efficiency, but will likely increase student satisfaction, as well.”

In April, the Royal Roads IT team partnered with Unit4 software providers to leverage its Agresso Education Notice of Offer Wizard. Applicants interact with the Wizard to accept, defer, or decline offers, as well as pay deposits to hold their seats—a process that used to take up to a week to complete. The system will save the university an estimated $16,000 a year.

“Royal Roads is pleased to receive this well-deserved recognition,” said Steve Grundy, vice-president academic and provost at Royal Roads University. “Streamlining through new technology has made the application process more efficient for the university and faster and more transparent for prospective students.”

For prospective students, the system provides automatic daily waitlist alerts to students as space becomes available, eliminating frequent applicant phone calls. Waitlisted applicants can also check their status online.

In addition to Royal Roads University, summer 2013 Models of Efficiency honorees include: American Public University System (West Virginia), which is being honored for two efforts; Carthage College (Wisconsin); Ivy Tech Community College (Indiana); LDS Business College (Utah); The University of Oklahoma; Texas A&M Health Science Center; and Walsh College (Michigan).

Models of Efficiency is an ongoing recognition program sponsored by Higher One, a  technological services company that works  with colleges and universities on more than 1,600 campuses to allocate resources more efficiently

University Business is a publication for senior managers at colleges and universities, reaching 82,000 leaders who manage enrollment, technology, business, finance, facilities, and academic affairs. More information is available at