National Money Mart Company is a subsidiary of the Dollar Financial Group Inc., a publicly traded company (NASDAQ - DLLR) and the largest convenience-based financial services company in the world. Since 1982, we have trained thousands in the art of outstanding customer service while providing financial solutions for millions of Canadians from coast to coast.
We are seeking a Fraud Investigator to join our team. This role can be based anywhere in Canada. The Fraud Investigator will be responsible for administering company processes for the detection, investigation and recovery of losses due to cheque fraud in Canada.
- Manage multiple resources to compile investigative findings and provide recommendations to identify and fix vulnerabilities that lead to financial loss.
- Initiate and resolve criminal and civil case work, against organized criminal activity - and when possible - recover money lost due to fraud, following prescribed legal doctrine.
- Provide monthly, quarterly and annual reports with breakdown on results pertaining to fraud file inventory in an accurate and timely manner
- Assist with specific case details pertaining to fraud rings and internal collusion, and establish possible trends and ties to other case files
- Maintain a working inventory of Fraud Files in Money Mart applications
- Investigate suspicious activities and assess eligibility for Police submission and intervention
- Document, monitor, and follow up on all restitution orders until debt is fully recovered
- Assist in completing Loss Prevention audits where required
- Communicate fraud alerts to the field when necessary and provide training material to District Trainers and District Managers on any new types of fraud / counterfeit cheques that are identified
- Perform other duties as requested by the National Loss Prevention Manager
- Bachelor's Degree preferred in Criminal Justice, IT or Business. Experience can be substituted for education. This experience includes, but is not limited to; risk management, training, collections, and cheque cashing.
- Minimum four years experience in an investigative role, preferably within the financial or retail industries.
- Knowledge of cheques, payment cards, wire transfer, money laundering and loan fraud, is preferred.
- Training and experience in interviewing techniques. Wicklander/Zulaski and or Reid training preferred.
- Knowledge of Word, Excel and Power Point.
- Superior writing skills and demonstrate an ability to present cases in written format, using diagrams and charts if necessary
- Excellent communication and interpersonal skills with the ability to deal with a diverse range of people.
- Ability to travel when needed and maintain a valid provincial driver's license.
- Knowledge of criminal and civil laws pertaining to fraud.
- Knowledge of cheque, payment card, wire transfer, money laundering, identity theft, computer crimes and loan fraud - preferred.
- Knowledge of English and French (verbal and written) strongly preferred.
Email your resume and cover letter to the attention of Human Resources, quoting "Fraud Investigator" in the subject line to firstname.lastname@example.org